Desktop Support TechnicianLouisville, KY

At Medvantx, we deliver care that goes beyond the pharmacy. We offer our customers a better way to support their patients through innovative patient-centric pharmacy practices, nationwide dispense, and fulfillment services. For over two decades, we've been committed to enabling access to fast and affordable care. At Medvantx Pharmacy Services, you'll play a crucial role in our efforts to do just that. 

Business Update:

Medvantx remains open as an essential business to ensure the delivery of critical medications to patients. As we continue to align with CDC guidance, health and safety are a top priority for all our locations. COVID-19 Vaccinations are required for all employees who work on-site. If you are unable to satisfy this job requirement, contact us if an accommodation is needed.

Job Summary/Objective 

 

This position is responsible for ensuring proper company-wide computer operations supporting end-user business continuity, including service/help desk duties, hardware and software installation, training, and special projects.   

Key Responsibilities 

  • Identify and ensure proficiency with all software and hardware used and supported by the organization.  
  • Field incoming service desk requests in a prompt and courteous manner documenting all pertinent end user information while building a positive rapport and eliciting problem details from help desk customers. 
  • Apply diagnostic utilities and access software updates, drivers, knowledge bases, and other resources to aid in troubleshooting, problem resolution and post-resolution quality checks. 
  • Perform hands-on “fixes” at the desktop level, including, but not limited to installing and upgrading software, installing hardware, implementing file backups, configuring systems and applications, and ensuring preventive maintenance on all devices and peripherals. 
  • Support and maintain automated processes including conveyor systems, PCs, printers, barcode scanners. 
  • Prioritize and schedule problems. Escalate problems (when required) to the Engineering Team. 
  • Record, track, and document the help desk request problem-solving process. 
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems. 
  • In addition, the employee is responsible for other duties as assigned, including, but not limited to on-call availability. 

 

 

Critical Skills 

  • To perform this job successfully, an individual must possess a team spirit and be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  
  • Ability to perform desk support for PCs and all software applications for internal customers.  
  • Technical abilities that including technology and automation. 
  • Knowledge of desktop and server networking.  
  • Results-oriented with proper planning, organization, and time management skills.  
  • Self-motivated with the capability to drive tasks to completion while working independently.  
  • Strong drive for continuous learning; keeps abreast of changes in the current field and new technology.   
  • Positive and upbeat personality with a strong desire to help others  
  • Consistently demonstrates a strong customer service orientation. 

  

Qualifications 

  • COVID-19 Vaccinations are required for all employees, whether working from the office or working from home.  In addition, employees are required to wear a mask if they work on-site, whether vaccinated or not.  If you are unable to satisfy this job requirement, contact us if an accommodation is needed. 
  • Associate’s Degree in a field of computer information systems or a related field, or an equivalent combination of work and experience. 
  • 1-2 years of experience years supporting enterprise desktop environments 

 

Physical Demands 

  • The physical demands of this position are in keeping with general office functions: sitting, using a computer, keyboard, telephone, etc. 
  • Include travel expectation 10% and whether required or optional  
  • Reasonable accommodations can be made to enable employee to perform the essential job duties.  

Medvantx is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. 

 

Medvantx Pharmacy Services helps pharmaceutical brands do more than just survive in an ever-changing marketplace – we help them thrive in it. Medvantx provides powerful and personalized support to pharmaceutical manufacturers, health care providers, and their patients. We service the specialty needs of pharmaceutical manufacturers by offering patient assistance programs and providing efficient intake solutions, nationwide dispense and fulfillment services, quality aftercare through counseling and customer service, safe and secure data handling, dependable inventory management and logistics, and insightful reporting and accounting. Serving more than 50 pharmaceutical manufacturers and managing more than $7.5 billion of prescriptions annually, Medvantx has been redefining pharmacy for over 20 years.

Medvantx is proud to have earned Verified Internet Pharmacy Practice Sites® (VIPPS®) accreditation through the National Association of Boards of Pharmacy® (NABP®). Only 5% of online pharmacies meet the nationally endorsed standards of quality, safety, and security set by the NABP®.

Medvantx is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.

AmeriPharm, Inc. and Vytal, LLC are wholly owned subsidiaries of Medvantx, Inc. a Delaware Corporation.